At Curo, we’re here to support you every step of the way.

Before you move:

Reservation agreement
Once you have chosen your perfect plot your Sales Negotiator will be on hand to ensure all aspects of the reservation process are fully explained.

Point of contact
Your Sales Negotiator on site will be your point of contact throughout the building process and beyond.

Specification
When moving into your new home with Curo you can be assured that the build quality, internal specification and finish of our individually designed homes will exceed expectations. Our contemporary well-designed kitchens are both sophisticated and practical, offering quality units and integrated appliances. Your Sales Negotiator will be able to guide you through your selections and other optional extras you may require from our extensive Curo Create selections.

Estimated build completion
When you reserve your new home with us we will provide you with an estimated completion date and keep you informed of the progression of the construction, up to the point when your new home is ready to move into.

New home demonstration
The Site Manager who built your new home and your Sales Negotiator will guide you through the key features of the property and the best ways to maintain it prior to completion. All the information demonstrated to you will be included within your Handover Pack for reference.

After you move:

Handover Pack
On completion of your new home you will receive a Handover Pack which contains all the information you will require about your property.

Courtesy call
A short while after you have moved in either your Sales Negotiator or the Site Manager (if the development is still under construction) will contact you to ensure that you are completely happy with your new home.

Quality assured
Throughout the build process we inspect the quality of the workmanship, with the support of the NHBC Building Inspector and Local Authority Building Control Officer. Our Handover and Defects Manager, who will have watched your new home being built, will be your point of contact once you move in. Your new home will be covered by a 10 year NHBC Warranty alongside a 2 year Curo Warranty.

Dedicated customer care helpline
At Curo we operate a dedicated service to our customers and the helpline details will be included within the Handover Pack. You will also be supported by our Customer Care Manager who will be monitoring calls made to the helpline to ensure that any issues are dealt with effectively and efficiently.