Our Commitment

Homes for Good – the Curo ethos

Beautiful homes built for modern living
At Curo we build quality, attractive homes designed for modern living. This means well-designed, comfortable homes with the specification and finish you’d expect from a respected developer. We balance value with beauty, endurance and performance, and know that our buyers trust us to guarantee our workmanship and prioritise safety and environmental impact.

Building strong communities
We believe a home is more than bricks and mortar; we create thoughtfully designed developments with connections, community and our customers at their heart. When you buy a Curo home, you buy a stake in a place where community matters.

Neighbourhoods designed for a healthy life
We will be designing our future schemes using the Building for a Healthy Life design principles. These principles set high standards for creating great places, including integration into the surrounding area, community facilities, public transport, public spaces and aesthetic character. We treat each site as a unique place and create attractive, thriving neighbourhoods that people love to call home.

We re-invest profits to deliver our social purpose
We’re proud to be a business with social objectives. That’s why, instead of having shareholders, we re-invest all our profits to achieve our purpose – to create Homes for Good. We’re an established and trusted business that prioritises great customer service. We stay involved in the neighbourhoods we build for the long term. Our profits are re-invested into affordable housing and the local community, and our customers tell us they like to know that their money is making a positive contribution to society.

Supporting vulnerable customers at Curo

At Curo, we’re committed to providing a high level of service that’s tailored to each individual’s needs. We understand that some customers may require a little extra support, and we’re here to help. If you feel you may need additional assistance, please let our Sales Negotiators know as soon as possible. Whether it’s nominating someone to support you or requesting reasonable adjustments, we’ll do our best to make the process as smooth as possible.

If you can let us know when you first get in touch, we can make sure everything is in place to meet your needs.

Before you move:

Reservation agreement
Once you have chosen your perfect plot your Sales Advisor will be on hand to ensure all aspects of the reservation process are fully explained.

Point of contact
Your Sales Advisors on site will be your point of contact throughout the building process and beyond.

Specification
When moving into your new home with Curo you can be assured that the build quality, internal specification and finish of our individually designed homes will exceed expectations. Our contemporary well-designed kitchens are both sophisticated and practical, offering quality units and integrated appliances. Your Sales Advisor will be able to guide you through your selections and other optional extras you may require from our extensive Curo Create selections.

Estimated build completion
When you reserve your new home with us we will provide you with an estimated completion date and keep you informed of the progression of the construction, up to the point when it is ready for you to move.

New home demonstration
The Site Manager who built your new home and your Sales Advisor will be on hand either on the day of your move or soon after, to guide you through the key features of the property and the best ways to maintain it. All the information demonstrated to you will be included within your Handover Pack for reference.

After you move:

Handover Pack
On completion of your new home you will receive a Handover Pack which contains all the information you will require about your property.

Courtesy call
A short while after you have moved in either your Sales Advisor or the Site Manager (if the development is still under construction) will contact you to ensure that you are completely happy with your new home.

Quality assured
Throughout the build process we inspect the quality of the workmanship, with the support of the NHBC Building Inspector and Local Authority Building Control Officer. Our Handover and Defects Manager, who will have watched your new home being built, will be your point of contact once you move in. Your new home will be covered by a 10 year NHBC Warranty alongside a 2 year Curo Warranty.

Dedicated customer care helpline
At Curo we operate a dedicated service to our customers and the helpline details will be included within the Handover Pack. You will also be supported by our Customer Care Manager who will be monitoring calls made to the helpline to ensure that any issues are dealt with effectively and efficiently.