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Are you the proud owner of a new build Shared Ownership home? Our Defects team is on hand to support you once you’ve settled in.

When you move into a brand new Curo home, the newly built property will have a One Year Defects Period which lasts until the property’s first anniversary. (Please note this will not be the same date you moved in).

Defects do not include accidental damage, wear and tear, misuse, cosmetic or everyday maintenance. The urgency/severity of the defect will define how long it may take for the house-builder to put things right (by either repair/replacement). Please refer to the Homeowners guide for further details.

After your 12-month warranty period has finished, Curo, the house-builder and an independent surveyor will visit for an ‘end-of-defects’ inspection.

We will walk around the property and look for any defects that the house-builder is liable for before the final sign-off. We will write to you with details of the appointment 14 days before the inspection.

You can be confident in the knowledge that every care has been taken to ensure your home is perfect for your big day. But if there are any issues, help is on hand.

Need to report an issue or have a question?
Speak to our Defects Team on 01225 366000 or email defects@curo-group.co.uk
You can reach us Monday to Friday from 8am to 8pm.

Emergency repairs
If you need to contact us about an emergency outside of these hours, call us as usual on 01225 366000 to be put through to our out of hours service.